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Ikaika E. Bowman
7255 W. Sunset Road Las Vegas, NV 89113
(707) 228-8835
IEBowman66@gmail.com
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Summary
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IT specialist with 10+ years of professional
experience in information technology. Expert and highly familiar with a
wide variety of maintenance, operation, security, engineering, networking,
hardware and software deployment, operating system software and telephony
systems. Currently holds an active secret security clearance.
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Technical skills
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Software
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MS
Word, Excel, PowerPoint, Project, Symantec Firewall, Backup Exec, MS
Exchange
Networking
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TCP/IP,
Ethernet, Token Ring, SSH, PKI, Cisco Routers and Switches, VPN
Telecommunications
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Mitel,
Nortel Networks, Avaya, Cisco VoIP, Harris Constellation
Operating Systems
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MS Windows NT/2000, Windows 7,
Windows 8, Server 2008
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Professional Experience
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Network
Operator I
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07/15-Present
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BAE Systems – 40 Hours/Week
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Monitor
and configure all installed systems for Mobile User Objective System (MUOS)
consisting of ground transport, ground infrastructure, network management
and satellite control systems
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Responsible
for maintaining cryptographic material within the radio access facility,
earth terminal facility, network management facility, and switching
facility
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Assist
in repair, review and management of trouble ticketing system
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Respond
to FCAPS alerts, events and maintains system status database
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System
Support Analyst Sr.
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03/2008-01/2014
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Dell Services Federal Government – 40 Hours/Week
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Team
lead responsible for providing the U.S. Coast Guard with technical and
analytical services for classified and unclassified information systems
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Service
request and incident response manager
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Performed
analysis, design, programming, security and access management, consulting,
installing and maintaining computer software applications, hardware,
telecommunications and network infrastructure equipment
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Performed
remote troubleshooting and dispatched technicians to outlying customers
including after hours
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U.S.
Coast Guard Information Systems Technician 2nd Class
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08/2005-09/2013
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United States Coast Guard – 40 Hours/Week
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Programmed,
maintained, planned, analyzed, designed, tested, and performed quality
assurance of networked systems used for the transmission of voice, data,
and video formats
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Performed
remote troubleshooting and dispatched on incoming phone support requests
including after hours
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Programmed
and maintained enterprise-grade multi-agency information systems that also
include Public Address and Private Branch Exchange (PBX) systems
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Performed
moves, adds and changes for video, data, telephony, voicemail systems
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Certification
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· CompTIA Security+ CE
· ITIL V3 Foundation
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Education
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Leeward Community
College
01/2014-Present
· Associates in Liberal Arts
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TRAINING
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USCG Leadership
Development Center
· Leadership and Management School
· Project Management for Coast Guard Technology Programs
Global Knowledge
· Migrating to Internet Protocol Version 6
Cisco Systems
· Intro: Introduction to Cisco Networking Technologies
· ICND: Interconnecting Cisco Networking Devices
· BSCI: Building Scalable Cisco Internetworks
· CVoice: Cisco Voice Over IP
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